Shipping and Returns

The cost of shipping for the return is charged to the customer. Please send well packaged goods to the following address: Via delle Ortensie, 47 - Rocca di Papa 00040 Rome (RM) Italy. Please enter the withdrawal form (download link)

WHAT CAN BE RETURNED?

It is possible to return the goods received within 15 days (in reference to Legislative Decree 206/2005). Returned products must be sealed and in perfect condition. They must not be opened, used or without their original packaging! We recommend that you pack your products well and ship them in a padded envelope or in a well-packed box. Find the legal information relating to the right of withdrawal here.

HOW CAN I GET A REFUND?

As soon as the package arrives at its destination, if the products prove suitable for return, we will refund you. This can be done through a voucher for the purchase of the value of the returned products or by transferring the money to the payment method used:
Bank transfer
We will transfer the amount to your bank account: you will need to send us your bank details to make the transfer
Paypal
You will receive a direct refund to your Paypal account.
Credit card
You will receive a direct refund to your credit card.
The refund will be issued within a few days.

For any questions please do not hesitate to contact us: info@monroiroma.com